Help centre
FAQ
General information — not legal advice.
What happens after I submit the form?+
You tell us what happened — platform names, amounts, screenshots, wallet details if you have them. An intake analyst reviews your file, looks at whether tracing or escalation is realistic, and calls or emails you with next steps. If we can't help, we'll say so plainly.
Do I pay anything up front?+
No. The first evaluation is free. If you choose to move forward, fees are written down and agreed before any paid work starts. We will never ask you to send cryptocurrency as a 'processing fee.'
How long does recovery usually take?+
It depends on your case — some paths move in weeks, cross-border files can take months. We won't give you a fake deadline. You'll get updates from one contact person, not a call centre.
What kinds of scams do you take on?+
Crypto and investment fraud, fake trading apps, forex scams, romance or 'pig butchering' schemes, job scams, phishing — basically online financial loss. We usually start with losses from about $2,000 CAD equivalent.
What should I gather before I apply?+
Whatever you still have: chat logs, transfer receipts, wallet addresses, transaction hashes, the website or app URL, and dates. Messy is OK — more detail helps us see if there's a trail worth pursuing.
Will you keep my story private?+
Yes. Your information is used to evaluate your case and, only with your OK, to pursue recovery steps. We don't sell leads, and we're not a government agency posting people's names online.
Can you promise I'll get my money back?+
No — and you should run from anyone who does. Recovery depends on evidence, timing, and third parties like banks or exchanges. We're honest about limits, including warning you about fake 'recovery companies' that target victims twice.
Should I report this to the police?+
We encourage it. File with your local police and the Canadian Anti-Fraud Centre. Keep your reference numbers. Reporting doesn't stop you from working with us — it strengthens the paper trail.
Are you a law firm?+
No. We're an intake and investigation-focused team. When legal action makes sense, we can point you toward independent counsel — but we don't give legal advice ourselves.
Do you work outside my province?+
Yes. We support Canadians coast to coast remotely. If money left the country, your file may involve institutions abroad — we'll explain that upfront.